REFUNDS & WARRANTY

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Everything below is in addition to those rights — never in place of them.

• Every system is covered by a 2-year manufacturer warranty against defects in materials and workmanship, from the date of delivery.
• Warranty service is coordinated by the Australian team — contact us first and we will manage the process, including transport where a unit needs to come back.
• The warranty covers the system used as intended in training environments per the supplied instructions. It does not cover damage from misuse, unauthorised modification or repair, or normal cosmetic wear.
• Consumables and accessories are covered against defects, not against ordinary wear from training use.

Every shipment is insured. If your system arrives damaged or a component is faulty out of the case, photograph the packaging and contents and contact us within 48 hours of delivery — we will repair or replace it at no cost to you, per our Shipping Policy.

T-APEX is a professional system, and we would rather you buy it certain — that is why we offer a free on-site or virtual demo before purchase, with no obligation.

• If you change your mind, contact us within 14 days of delivery. Where the system is unused, in as-new condition and in its original case and packaging, we will accept the return.
• Change-of-mind return freight and insurance are at the buyer’s cost, and the refund is processed once the system is received and inspected.
• Change-of-mind returns are a goodwill policy for unused equipment; they do not apply to systems that have been put into training service. Your Australian Consumer Law rights for faulty goods are unaffected and have no such conditions.

Approved refunds are paid to the original payment method. Allow up to 10 business days from approval for funds to appear, depending on your provider. Where an order was placed on a payment plan, the refund is handled through the plan provider.

• Email support@tapexoz.com with your order details, a description of the issue, and photos or video where relevant.
• We respond promptly, and we manage the whole process — assessment, transport where needed, and repair, replacement or refund.