SHIPPING POLICY

• Shipping is free on every T-APEX system delivered within Australia — no freight charges at checkout.
• Every shipment is fully insured in transit at our cost, from our door to yours.
• We ship to all Australian states and territories, including regional addresses.

Orders are confirmed by email and dispatched as soon as your configuration is ready. Once dispatched, most customers are typically training within days — transit time depends on your location, and regional and remote deliveries can take longer.

Your tablet arrives preloaded and calibrated, and setup takes about five minutes from case to first sprint — so the day it lands is the day it works.

You will receive tracking details when your order is dispatched. If your tracking has not moved or your delivery is late, contact us at support@tapexoz.com and we will chase the carrier for you.

• Inspect the case and packaging for visible transit damage before signing for delivery, where practical.
• If anything arrives damaged or missing, photograph the packaging and contents and contact us within 48 hours of delivery. Because every shipment is insured, documented transit damage is resolved at no cost to you.
• Keep the original case and packaging — it is engineered for the system and is required for any warranty transport.

This store serves Australia. For delivery to New Zealand or elsewhere, contact us for a quote — international freight, insurance, duties and taxes are arranged case by case.